Refund Policy

This Refund Policy applies to all premium subscriptions and in-app purchases made for Speakuly AI through the Google Play Store. Please read this policy carefully before making a purchase.

1. Google Play Store Refunds

All purchases made through the Google Play Store are subject to Google Play's refund policy. Google allows you to request a refund within 48 hours of the initial purchase directly through the Play Store. To request a refund via Google Play:

1. Open the Google Play Store app on your device
2. Tap your profile icon → "Payments & subscriptions"
3. Tap "Subscriptions" or "Order history"
4. Select your Speakuly subscription and tap "Request a refund"

2. Our Refund Policy

In addition to Google Play's standard refund window, we offer refunds under the following circumstances:

• Technical Issues: If a verified technical error on our part prevents you from accessing premium features after payment, we will issue a full refund.
• Accidental Purchases: If you contact us within 7 days of an accidental subscription purchase and have not significantly used the premium features, we will review your request and may issue a refund at our discretion.
• Duplicate Charges: If you were charged more than once for the same subscription period, we will refund the duplicate charge upon verification.

3. Non-Refundable Situations

Refunds will generally not be issued in the following cases:

• Requests made after 7 days of the purchase date (beyond the Google Play window)
• You have actively used the premium features during the subscription period
• Change of mind after using the free trial
• Failure to cancel a subscription before its renewal date
• Account termination due to violation of our Terms of Service

4. Free Trial

If a free trial is offered, you will not be charged during the trial period. You may cancel at any time before the trial ends to avoid being charged. Cancellation must be done at least 24 hours before the end of the trial period through the Google Play Store subscription settings.

5. Cancelling Your Subscription

You can cancel your Speakuly Premium subscription at any time through the Google Play Store. Cancelling stops future charges but does not provide a refund for the current billing period. You will retain access to premium features until the end of the current billing cycle.

6. How to Request a Refund

To request a refund directly from us, please contact our support team with your Google Play order ID and a brief description of your issue: